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FAQ

Shipping & Tracking

We offer SHIPPING WORLDWIDE WHEN YOU SPEND $30 & all orders are shipped with tracking numbers which will be provided with your shipping notification email once the order is processed. However, please note that the tracking number sometimes do not update right away and tracking to certain countries only update upon arrival within the country.  Make sure you are using the correct tracking website:https://www.17track.net/en

Usually, we process your orders within 1-3 business days and delivery take up to 12-20 days for most orders within the U.S, Europe & Canada. However, shipping times also depend on what you purchased/where you live!Due to extremely high demand, the distance between countries, slow postal services, and shipping delays sometimes will take up to 7 business days to process your order and up to 2 months for your delivery to arrive.

You can contact us or email contact@ sungxinyi125@gmail.com for specific shipping times.

 

Return Policy, Customs and Lost Products

We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED. However, if you contact us quickly after making the order, we can cancel your order and refund your money!

In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will help you. If a problem is present, please inform us within a WEEK OF RECEIVING.