Shipping Policy
Order Processing
Most orders are processed within 10 business days.
Customized and made-to-order products may require additional production time. Please check the individual product page for the estimated production time.
Delivery Time
Estimated delivery times vary by destination:
- United States: 5-10 business days
- Canada: 5-10 business days
- Europe: 10-15 business days
- Other international destinations: 15-20 business days
These estimates begin after the order has been shipped and may be affected by customs or carrier delays.
Tracking Information
When tracking is available, tracking information will be sent to the email address provided at checkout after your order has been shipped.
Customs and Import Taxes
International orders may be subject to customs duties, import taxes or other related fees. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
Shipping Address
Please make sure your shipping address is complete and accurate when placing your order. Once an order has entered production or has been shipped, we may not be able to change the address.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Contact Us
If your order has not arrived after the estimated delivery time or the tracking information has not been updated for an extended period, please contact us at:
Customer Support Email: ams@onecasestudio.com
Please include your order name & order number so we can assist you more efficiently.