1. How long does it take to process my order?
Most orders are processed within 10 business days. Customized or made-to-order products may require additional production time. Please check the individual product page for the estimated production time.
2. How long does shipping take?
Estimated delivery times vary by destination:
- United States: 5-10 business days
- Canada: 5-10 business days
- Europe: 10-15 business days
- Other international destinations: 15-20 business days
These estimates begin after the order has been shipped and may be affected by customs or carrier delays.
3. Do you offer free shipping?
Global free shipping is available on qualifying orders over $30 USD. Shipping terms may vary depending on the destination and will be shown at checkout.
4. Will I receive a tracking number?
When tracking is available, tracking information will be sent to the email address provided at checkout.
5. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order: ams@onecasestudio.com Changes or cancellations may not be possible after a customized or made-to-order item has entered production.
6. What if my order arrives damaged or incorrect?
Please contact us within [5 days] of delivery and provide your order number, a description of the issue and clear photos of the product and packaging. Contact us : ams@onecasestudio.com. We will review the situation and provide an appropriate solution.
7. Are customs fees and import taxes included?
Customs duties, import taxes and other fees may apply to international orders. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
8. How can I contact customer support?
For questions about products, orders or shipping, please contact us at:
Email: ams@onecasestudio.com
Please include your order number when contacting us about an existing order.